Trust & Safety at Brothers Cleaning Co.

Your home is
safe with us.

We're a new, founder-run company — two brothers building a cleaning service we'd trust in our own homes. So we built safety into every step: background checks, full insurance, transparent pricing, and a guarantee that means what it says. No reviews to inflate, no fine print to hide behind. Just the standards we'd want for our own families.

Background-Checked
Insured & Bonded
Transparent Pricing
100% Guarantee
🎉

Be a founding customer

Because we're just getting started, early customers get something later customers won't: direct founder attention, a real phone number that reaches a brother, and launch pricing. You help shape the company — and you get treated like it.

What every clean comes with

These aren't perks. They're the baseline. Every booking, every cleaner, every time.

🛡️

Background-Checked

ID verified and criminal background screened via Checkr before any job.

💼

Insured & Bonded

General liability coverage protects your home during every visit.

💰

Transparent Pricing

See your exact price upfront. Card isn't charged until the clean is done.

100% Guarantee

Not happy? Tell us within 24 hours and we send someone back, free.

🛡️

Every cleaner is vetted

Nobody touches your home until they've cleared a real screening process. We don't take shortcuts on who we let through the door — literally.

  • Identity verification. Government-issued ID confirmed before onboarding. We know exactly who's showing up.
  • Criminal background check via Checkr. A nationwide screening through the same vetting platform trusted by major gig and home-service marketplaces.
  • Reference checks. We talk to prior clients or employers to confirm reliability and professionalism.
  • Customer ratings after every clean. Cleaners are rated by you after each job. Consistent low ratings mean they no longer get work on the platform.
1

Apply & verify ID

Government ID confirmed against the applicant.

2

Checkr background check

Nationwide criminal screening must come back clear.

3

Reference checks

Past clients and employers confirm the track record.

4

Approved to accept jobs

Only then can a cleaner see or book any work.

Rated every single clean

Your post-job rating keeps standards high — ongoing.

💼

Fully insured & bonded

If something goes wrong, you shouldn't be the one left holding the bill. Coverage is in place so your home is protected during every visit.

  • General liability insurance. Coverage for accidental property damage that can happen during a clean.
  • Your home is protected. Floors, furniture, fixtures, and belongings are covered against accidental damage caused during service.
  • A clear damage policy. If a cleaner damages something, you report it, we document it, and we make it right — no runaround.
  • Honest framing. We're a young company, but the protection is real and in place from day one. We'd rather be straight with you than oversell.
100% Covered

Liability coverage on every job

Accidental damage during a clean is covered by our general liability insurance — so a mistake never becomes your problem.

💰

Transparent pricing, always

You've probably seen the apps that lure you in with a low teaser price, then pile on fees at checkout. That's not us. Ever.

  • See your exact price before you book. Our instant quote shows the real number — the one you'll actually pay.
  • No hidden fees. No surprise "service charges," "trust & support fees," or mandatory add-ons sprung on you at the end.
  • Your card isn't charged until the clean is complete. We save your card securely, but you only pay after the work is done and you're satisfied.
  • No bait-and-switch. The quote is the quote. If the job genuinely changes, we talk to you first — we never silently re-bill.
Quoted price$129
Surprise "service fee"$0
Hidden booking charge$0
What you pay$129

Example only. Your card is charged this amount after the clean is finished — not before.

100% satisfaction guarantee

A clean you're not thrilled with isn't a clean we'll charge you full price for and walk away from. We stand behind every job.

  • Not happy? Tell us within 24 hours. Reach out by phone or email after your clean.
  • We send someone back — free. We'll re-clean the areas that missed the mark at no extra cost to you.
  • No questions asked. You don't have to argue, prove, or jump through hoops. If you're not satisfied, we fix it.
  • It's our standard, not a gimmick. The guarantee exists because we'd want it ourselves.
24h Make it right

Re-clean, free, no questions

Flag any issue within 24 hours of your clean and we'll send someone back to make it right at no charge.

🔒

Your privacy is protected

Letting someone into your home requires trust — so we give cleaners only what they need to do the job, and nothing more.

  • Cleaners see the minimum. First name, service address, and the service details. That's it.
  • Never your full contact info. Your phone, email, payment details, and booking history are not shared with cleaners.
  • Payments handled by Stripe. Your card is processed by Stripe, a PCI-compliant payment provider. We never see or store your full card number.
  • We don't sell your data. Read exactly how we handle your information in our Privacy Policy.
👤

What the cleaner sees

First name · service address · what to clean.

🚫

What stays private

Phone, email, payment details, and booking history.

💳

How payment works

Processed by Stripe (PCI compliant). We never store your card.

📷

Damage protection

Accidents are rare, but if something does break, you deserve a clear process and a fair outcome — not finger-pointing.

  • Photo documentation. Issues are documented with photos so there's a clear record of what happened.
  • Simple claims. Report damage to us — by phone or email — and we open a claim and walk you through it.
  • Backed by insurance. Covered accidental damage is handled through our general liability coverage.
  • Backed by the guarantee. Our promise to make it right covers both the quality of the clean and the care of your home.
1

Report it

Contact us by phone or email as soon as you notice.

2

Document with photos

We capture a clear record of the damage.

3

We open a claim

Covered damage runs through our liability insurance.

4

We make it right

Repair, replacement, or resolution — clearly.

Real humans, when you need them

No endless chatbots or "submit a ticket and wait." When you reach out, an actual person from Brothers Cleaning Co. answers — in your language.

📞

Call a real person

A phone number that reaches a human on our team — not just an app and a hope. Because we're founder-run, you can actually reach the people behind the company.

Call us →
✉️

Email support

Questions, scheduling changes, or follow-ups? Email us and a real team member replies — usually fast, always personally.

hello@brotherscleaningco.com →
🌍

Multilingual support

We serve diverse communities in South Florida and NYC, and we support you in the language you're most comfortable with.

EnglishEspañolPortuguês

What makes us different

We're two brothers, and we're brand new. We won't pretend to have thousands of five-star reviews we haven't earned yet — you won't find a single fake rating on this site.

We started Brothers Cleaning Co. because the existing options frustrated us. The cheap apps are unreliable, opaque about pricing, and treat both customers and cleaners as disposable. The franchises are expensive, slow to book, and impersonal.

We're building the thing in between: vetted and insured like the premium services, fast and transparent like the best apps, and personal in a way neither of them is. Right now, when you book, you're dealing directly with the founders. Our early customers don't just get cleaned homes — they help shape what this company becomes.

The promise Brothers
Background-checked cleaners Always
Price you see is the price you pay Yes
Charged only after the clean Yes
Reach a real human The founders
Fake reviews on this site Never

Experience the difference

See your exact price in 60 seconds. Background-checked cleaner, insured, guaranteed — and a founder on the other end of the phone.

Get Your Instant Quote →
Background-checked
Insured & bonded
Transparent pricing
100% guarantee
Get Your Instant Quote