Your privacy matters to us. Here's exactly how we handle your data — in plain English, not lawyer-speak.
Brothers Cleaning Co. LLC ("Brothers Cleaning Co.," "we," "us," or "our") operates the website brotherscleaningco.com and related services. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your data.
By using our website or booking a cleaning service, you agree to the practices described below. If you don't agree, please don't use our services.
When you use our services, we may collect:
When you visit our website, we automatically collect:
We use the information we collect to:
We take your privacy seriously when sharing data with cleaners. When a cleaner is assigned to your booking, they receive only what they need to do the job: your first name, property address, and service type/instructions. Cleaners do not see your email address, phone number, last name, or payment information. All communication between you and your cleaner goes through our platform.
We work with trusted third-party companies to run our business. These providers only access your data as needed to perform their services for us:
We may share your information if required to do so by law, subpoena, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
If Brothers Cleaning Co. is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Period.
We never store your credit card numbers on our servers. All payment processing is handled by Stripe, a PCI-DSS Level 1 certified payment processor (the highest level of security certification in the payments industry). When you enter your card details, they go directly to Stripe's secure servers. We only receive a token that lets us charge your card for completed services — we never see or store your full card number, CVV, or expiration date.
Your card is saved securely with Stripe when you book. You are not charged at the time of booking — your card is only charged after your cleaning is completed. For recurring plans, your card is charged after each completed visit.
We use Google Analytics to understand how people use our website — which pages are most visited, how long people stay, and where traffic comes from. This helps us improve the experience. Google Analytics uses cookies and collects anonymized data. You can opt out by installing the Google Analytics Opt-out Browser Add-on.
We use the Facebook (Meta) Pixel to measure the effectiveness of our advertising on Facebook and Instagram. The Pixel collects data about your activity on our website and may be used to show you relevant ads on Facebook platforms. You can manage your Facebook ad preferences in your Facebook Settings.
We use essential cookies that are necessary for the website to function properly — things like remembering your booking session and keeping you logged in. These cannot be disabled without affecting the functionality of the site.
Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies, accept only certain cookies, or notify you when a cookie is set. Note that disabling cookies may affect your experience on our website.
We retain your personal information for as long as needed to provide our services and fulfill the purposes described in this policy. Specifically:
You have the right to:
To exercise any of these rights, email us at hello@brotherscleaningco.com with the subject line "Privacy Request." We will respond within 30 days.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
To exercise these rights, contact us at hello@brotherscleaningco.com. We may need to verify your identity before processing your request.
If you are a Florida resident, you may have additional rights under the Florida Digital Bill of Rights (FDBR), including:
Brothers Cleaning Co. LLC is registered in the State of Florida, and we are committed to complying with applicable Florida privacy regulations.
Our services are not intended for anyone under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at hello@brotherscleaningco.com and we will promptly delete it.
We implement industry-standard security measures to protect your personal information, including:
While we take reasonable steps to protect your data, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any website you visit.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page. For significant changes, we may also notify you by email or through a notice on our website.
We encourage you to review this policy periodically to stay informed about how we protect your data.
If you have any questions about this Privacy Policy, your data, or your privacy rights, contact us:
Brothers Cleaning Co. LLC
Email: hello@brotherscleaningco.com
Website: brotherscleaningco.com
Effective Date: April 2026